Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please use our online Return/Exchange Portal.

For refunds to the original payment method, a $10 return fee will be deducted from the refund amount.

Items sent back without first requesting a return will not be accepted.

You can contact us for any return questions at hello@thekno.co.

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges are accepted within 14 days of delivery. Items must be unworn, unused, in their original condition, with all tags attached and original packaging included.

To request an exchange, customers must submit their request through our online Return/Exchange Portal before sending the item back.

Customers who choose an exchange will receive an additional 15% of the exchanged item value in additional store credit, up to a maximum bonus of $30.

Exchange incentives are issued as store credit and are not redeemable for cash or refundable to the original payment method.

For questions regarding an exchange, please contact hello@thekno.co.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thekno.io.